A piece of our mind.

Why waiting to report a claim can create problems nobody saw coming. By Timothy Dillon, MBA, AINS, ARM Senior Vice President of Claims Hartwell Insurance I've lost count of how many times a conversation has started with: "Tim, we had a little incident a few weeks ago, but nobody thought it was a big deal." Whenever I hear that, I know there's usually more to the story. Maybe a driver bumped another vehicle in a parking lot. There didn't seem to be much damage, nobody reported

When people think about successful claim outcomes, they often focus on settlements, verdicts, or claim costs. While those metrics matter, I've learned over the years that one factor consistently influences the success of a claim long before it's resolved: Communication. One of the earliest lessons I learned in claims is that people can handle bad news far better than no news. I've seen difficult claims reach successful resolutions because stakeholders understood the process